Refund policy

At Novasecco, all sales are final. We do not accept returns or exchanges.

Damaged or Defective Items In the rare case where an item arrives damaged or defective, please contact us at hello@novaseccosoda.ca within 5 days of receiving your order. Include your order number and photos of the issue and we will work to make it right.

Requests submitted after this 5-day window will not be eligible for a replacement or refund.

Contact Questions? Email us at hello@novaseccosoda.ca.